Customer care
Shipping &
delivery.
How and when your Scentiorita order reaches you.
On this page
Last updated · September 2026
Where we deliver
We deliver to addresses across Pakistan through trusted courier partners.
Delivery charges
- Free delivery on all orders over PKR 5,000.
- Standard delivery — a flat PKR 250 on orders below PKR 5,000.
The delivery charge for your order is always shown at checkout before you pay.
Processing & dispatch
Orders are prepared and carefully packed in our signature presentation box before dispatch. Orders paid by bank transfer are dispatched once payment has been confirmed.
Tracking your order
When your order leaves us, we share the courier tracking details with you so you can follow it to your door.
Cash on Delivery
If you choose Cash on Delivery, please keep the exact amount ready for the courier. Orders that are refused on delivery may be declined for Cash on Delivery in future.
Ordering from abroad
We currently deliver to addresses in Pakistan only and do not ship internationally. If you live outside Pakistan, you can still order: simply use the address of family or friends in Pakistan, and they can bring your Scentiorita to you or send it on as a gift. Many of our customers in the UK, Canada, Australia and beyond order this way.
Delivery issues
If your parcel arrives damaged, or something is missing or incorrect, please contact us within 48 hours of delivery at scentiorita@gmail.com with your order number and a photo, and we will put it right.
