Customer care
Returns &
refunds.
Our 15-day money-back guarantee, explained simply.
On this page
Last updated · September 2026
Our 15-day guarantee
We want you to love your fragrance. If you are not satisfied, you can request a return within 15 days of delivery for a refund.
How to request a return
Email us at scentiorita@gmail.com or use our contact form with your order number and the reason for your return. We will reply with return instructions.
Condition of returned items
Please return the fragrance in its original Scentiorita packaging, with all accessories included. We reserve the right to decline returns that show excessive use or damage not present on delivery.
Refunds
Once your return has been received and inspected, we will confirm your refund. Refunds are made to your original payment method; for Cash on Delivery orders we will arrange a bank transfer to an account you nominate.
Damaged or incorrect items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with a photo. We will send a replacement or issue a full refund, including any delivery charge.
Exchanges
Prefer a different scent? Let us know when you request your return and we will help you exchange it for another fragrance from the collection, subject to availability.
